Bill Pay inbox address
Rho has automatically set up an email address for your organization to which you can forward bills. When bills are sent to this address, our intelligent OCR technology processes each one and automatically populates the details into your Rho bills.
Managing known senders
By default, all email addresses from your business domain are considered known senders. For example, if your email is smith@smithcompany.com, any emails from @smithcompany.com are accepted. Additionally, all email addresses associated with active users in your business are allowed to forward bills.
You can also add external email addresses as known senders to allow trusted partners or vendors to send bills directly to your Rho Bill Pay inbox.
To add external email addresses as known senders:
- Navigate to Bill Pay > Settings in your Rho account.
- Find the Known senders section.
- Click on Add senders.
- Enter the external email addresses you want to authorize.
- Click Save.
These external email addresses will now be allowed to send bills to your Bill Pay inbox.
Reviewing unknown senders
When an invoice is received from an email address that is not on your known sender's list, you'll receive an email notification informing you of the unknown sender. These bills will not be visible on the platform until you review and approve the sender.
To be able to accept bills from unknown senders:
- Navigate to Bill Pay > Settings in your Rho account.
- Go to the Known senders section.
- Click on Review X unknown senders (where X is the number of unknown senders pending review).
- You'll see the sender's email address and the number of bills they sent.
- For each sender, choose to Accept or Reject:
- Accept:
- The invoices will be added to your Rho bills.
- The sender's email address will be automatically added to your known sender's list.
- Reject:
- The invoice will not be added to your bills.
- The sender's email address will not be added to your known sender's list.
- Please note that rejecting does not mean blocking the sender.
- Accept:
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