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How to Report Suspicious Activity on Your Account

If you ever notice suspicious account or card activity, our Client Service team is available 24/7 to help. Reach us at 855-7-GETRHO (855-743-8746) or send an email to clientservice@rho.co.

We also proactively monitor your account and send alerts when something looks unusual, so you are never on your own when it comes to security.

Alerts You May Receive:

  • Unrecognized card transaction

  • Suspicious login or new user alert

Unrecognized card transaction attempt alert

You may receive alerts about card activity that our security engine has flagged as unusual. These notifications will prompt you to confirm whether you recognize the activity.

A Review suspicious credit card activity email listing the transaction details, with buttons to unblock the merchant or cancel the cardIf you select 'Yes, Unblock the merchant', the transaction will proceed as normal.

If you select 'No, Cancel the Card', the affected card will be automatically canceled, and a new card will be issued.

If you did not receive an alert but notice a transaction you do not recognize—or you are simply unsure about a charge—you can contact our team to review it together. Be prepared to share the last four digits of the affected card and the transaction ID (if available). This information helps us investigate the activity and guide you on possible dispute options.

Suspicious login or new user alert

If a new login is detected on your account or if a new user is added, you may receive an alert about this activity. These notifications are designed to help you quickly flag if the login or user addition is unexpected.

A New Sign-In Detected email listing location, date, device and IP, with a This Was Not Me buttonIf the alert is unfamiliar, please contact our Client Service Team immediately to report suspicious activity. 

If you do not receive a notification but believe someone may have accessed your account improperly, please contact our team with details (for example, time of day, IP/location concerns, or unexpected behavior in the account).

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General Rho Information

How Do I Contact Support?

When you contact Rho support, you reach a real human — 24/7, on every account, at no cost. No phone trees, no paywalled support tiers. Phone: 1 (855) 743-8746 — that's 1-855-7-GETRHO Email: clientservice@rho.co Live chat: log in to Rho (web or mobile app), click Help in the lower left, and select 24/7 live support Every channel is staffed around the clock, every day of the year.

Cards

How to Add Your Rho Card to your Digital Wallet

Your virtual & physical Rho cards can now be added to your Apple or Google Wallet for a quick, contactless, and secure way to pay. Note: Currently, we don't support adding Rho cards to WeChat. Set up is simple - follow the steps below to get started: Apple Wallet You can add an active physical or virtual Rho Card directly to Apple Wallet from the Rho mobile app: no manual card entry required. Because you’re already authenticated in the Rho app, no additional Rho verification is needed. Open the Rho app and log in. Select the active physical or virtual card you want to add. Tap Add to Apple Wallet . Follow the onscreen instructions. Apple may ask you to confirm your identity using Face ID, Touch ID, or your device passcode. Once complete, your Rho Card will appear in Apple Wallet and be ready to use. Note: Adding your card directly from the Rho app helps prevent entry errors and provides a more secure setup experience. For more information, see Apple’s support document . How to use your Rho Card in Apple Pay at a contactless point-of-sale terminal Select your Rho Card via the Apple Wallet app. Double-click the right-hand button on the side of your iPhone when near a contactless point-of-sale terminal. Verify your identity using Face ID or your Passcode. You will now be prompted to hold your phone near the contactless reader. Hold near the reader until the purchase has been completed. Google Wallet Your virtual & physical Rho cards can now be added to your Google Wallet on your Android device for a quick, contactless, and secure way to pay. Set up is simple - follow the steps below to get started: Open your Google Pay (GPay) app on your Android device and click the image of a card in the right-hand corner. This will open a screen that shows you all the cards you have linked to your wallet. Select “Add a Card” at the bottom of the screen. Select the Payment Method “Credit or debit card.” Take a picture of your Rho physical card or the virtual card in your Rho dashboard. Your phone will recognize your card details and then you must enter your 3-digit CVV security code. Alternatively, you may enter your card details manually. Make sure your address, ZIP code, and phone number match your settings in your Rho account. The address should be your organization’s billing address. Press Save. Review Rho’s Terms & Conditions and click “Accept & continue.” For your added security, you may be asked to verify your Rho Card account via two-factor authentication by “Text Message” or “Email.” After you receive your six-digit verification code by text or email, enter it and click Submit. Your Rho Card is now active in your Wallet and ready to use at contactless point-of-sale terminals that support Google Pay. For more information visit the Google Pay Help Center

Mobile App

How to Upload a Receipt in the Mobile App

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