Why do you need my banking and accounting data? This information is necessary to facilitate financial services provided by Rho and our banking partner and to fulfill our legal obligations with respect to the federal identity verification mandates. You can learn more about how Rho collects, uses, and protects your personal information by reading our Privacy Policy.
Why do you need my Social Security number? Your social security number is one of several data points required for Rho to fulfill mandatory customer identification requirements in support of your Rho application. For more information on how Rho collects, uses, and protects your personal information, please refer to our Privacy Policy.
How do I know that my banking and accounting information are secure? In addition to Rho's protections, we work with trusted third-party integrations with companies like Plaid, Finicity, and Codat to securely handle your sensitive banking and accounting information, in line with industry best practices. Here is more information about each platforms security standards and practices:
Plaid keeps your data safe and private with best-in-class encryption protocols like the Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS)
Finicity implements best-in-class physical, technological and procedural security safeguards similar to those used by major financial institutions (banks, credit card companies, trading firms)
Codats Security Compliance program upholds SOC 2 Trust Service Principles and ISO 27001 standards
For more information about how Rho collects, uses, and protects your personal information, please refer to our Privacy Policy.
Plaid or Codat does not support my account: Our third-party integration partners supports a variety of banks and accounting software. If you do not see your provider, you can opt to upload 6 months of accounting and banking statements for all your accounts by clicking Upload Statements Manually.
I'm stuck and can't proceed through the application, what should I do? If you receive an error message as you attempt to proceed through your application, please ensure that all mandatory fields have been completed.
In the event that you are prompted to provide information that is not readily available, you can revisit your application later by re-entering the same email address you used to start your application. You will then receive an email with a new link that will take you to your saved, in-progress application.
You can also invite a teammate to collaborate on the application by using the Invite Teammate button at the top-right of your screen. If you encounter any issues during the application process, feel free to contact us by using the in-application chat feature, calling us at 1 (855) 7-GETRHO, or sending an email to clientservice@rho.co.
Which fields are mandatory and which are optional? Most fields in the application are mandatory. Non-mandatory fields are labeled with (Optional) next to the field label.
How do I return to my application? You can return to your application at any time by re-entering the same email address you used to start your application.
If you enter an email that is already used by Rho (i.e., you have an account), you will be taken to the login page. On the Business Login page, you will see a list of all active businesses and applications in progress, allowing you to continue from there. You can also start a new application by clicking on the Apply for a new business button.
I'm having trouble uploading documents: If you are having trouble uploading a file, please check the following:
If the file is zipped (compressed), please unzip (un-compress) the file before uploading
Please verify that the file type is one of the supported types for this section
There is a 10 MB maximum file size. If the file is larger than that, try reducing the file size if an image, or splitting the file into multiple portions if a PDF, CSV, DOC, XLS, or XLSX
Can multiple people work on the same application? You can invite collaborators to help with adding a UBO (Ultimate Beneficial Owner). You can invite them directly from those steps in the application flow.
What documents do I need to apply for credit? In order to provide credit, Rho needs bank and accounting statements for all active business accounts.
No person owns at least 25% of my business: In the event that no individual owns at least 25% of your business, you can add the person who exercises substantial control over the business instead (i.e. typically the CEO or financial officer).
What legal documents will I need? To better understand your business, Rho will also ask for details about your company structure and request legal documents, including your articles of incorporation and EIN number.
Multiple businesses—how to apply for separate accounts but have them under one login? Do you have an existing account with Rho and wish to add a new one under the same login? You can submit another Application by clicking on the Apply for a new business button.
Is a Regus address permissible? Virtual addresses from Regus or any other provider are not permitted.