Transfer FAQs

Can I send bulk transfers from my Rho account?

If you'd like to set up bulk transfers from your Rho account, reach out to us at 855-7-GETRHO or at Bank@Rho.co to discuss your specific needs. Bulk transfers are only permitted on a case-by-case basis, and companies must comply with any relevant laws and regulations.

How do I view a list of all past transfers?

In your Rho dashboard, navigate to the Banking tab > All Recent Activity > View All.

Can I link Rho to PayPal?

Yes, you can. To link a business PayPal account to Rho, first log in to PayPal. Find the 'Pay & Get Paid' tab. Then, select 'Banks & Cards' and 'Link a New Bank.' Under the list of banks to connect, you will need to type in any mix of letters (eg. abcdefghi) in the search bar in order to prompt the option 'Don't see your bank here?'. Once you see that option, click that to enter your Rho routing and account number details. When connecting your Rho account, double-check that the name of the entity on your PayPal account explicitly matches the name of the entity on your Rho account. Micro-deposits will be used to link your account. The Micro deposits should appear in your Rho account from PayPal within 2-3 business days. Once they arrive, you can log back into PayPal to confirm the amounts you received. Your connection will then be active.

What Are the Differences Between ACHs and Domestic Wires?

While ACHs and Domestic Wires are both domestic payments, there are a few differences between these types of payments:

1. They run on different networks

An ACH transfer (a.k.a. direct deposit) is a method of sending funds from one bank to another using the Automated Clearing House (ACH) network. To process an ACH transfer, a request is made from the payor's bank account. Then, funds are sent via the ACH network to the recipient's bank. The Automated Clearing House network is a network of financial institutions, including banks and credit unions, that are batching transactions between them, guided by the rule-making organization, Nacha. ACH is a US-only network, thus not available for vendors outside the United States. Wire transfers are electronic interbank payments used to transfer funds directly from one entity's bank account to another's. Wire instructions include the bank account number and ABA bank routing number for the vendor receiving the money.

Wire transfers are individual requests, while ACH transfers are handled in batches. For example, employee payroll checks are often directly deposited using ACH transfers.

2. Banks may have different routing numbers to accept ACHs or wires

As these are two different types of payments, many banks have different routing numbers reserved for receiving ACHs, separate from the routing number they use to receive wires. Before sending a payment, be sure to check that the routing number you have for the recipient bank accepts ACHs, wires, or both.

3. Fees

While Rho does not charge for sending and receiving ACHs or wires, other banks may have sending/receiving fees for these transfers. In general, at other banks, ACH transactions are lower-cost than wire transfers.

4. Settlement times

Each financial institution sets its cutoff time policy for sending same-business-day bank wires. With wire payments, funds are immediately available within 24 hours of arriving in the vendor's bank account. At Rho, wires sent prior to 4:45 p.m. EST will arrive same-day. Wires sent after 4:45 p.m. EST will land the next business day.

ACHs sent before 2 p.m. EST will land the same day. ACHs sent after 2 p.m. EST will land within 1-3 business days.

5. Ability to recall or dispute a payment

ACHs are much easier to recall or dispute.

Once funds have been wired, because of the immediacy, recalling erroneous transactions is much more difficult.

Conclusion:

Wire transfers and ACH transfers serve different needs. Wire transfers are best when speed and certainty are critical. ACH payments are good for small, frequent payments. As long as everybody involved trusts each other, its cost-effective to use this automated system. Common examples of ACH payments include:

  • Direct deposit of employee pay or benefits from Social Security

  • Automatic monthly bill payments to utilities, lenders, and other service providers

  • Moving money between your accounts at different banks

  • Automatic contributions to retirement accounts or education savings accounts

Some merchants and organizations also like ACH transfers for one-off payments to avoid their bank's recipient wire fees.

Can I connect my Rho account into a third party?

Yes, connecting your Rho account to third-party services is supported via the Plaid integration or through Mastercard's Data Connection product, Finicity.

Additionally, if you use a third-party app built on Stripe Financial Connections (such as Stripe payment processing, payouts, or payroll tools like Central), you can now connect that app directly to your Rho bank account! Rho is supported within Stripe Financial Connections, so no workarounds are required. Simply connect your Rho account when prompted within the third-party app.

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Accounting

How to set up Rho's QuickBooks Integration

The following instructions describe how to set up a direct integration between your Rho Account and your existing QuickBooks Online account. If you're interested in connecting Rho transactions via the QuickBooks Bank Feed, see instructions here . Note: this integration is only compatible with QuickBooks Online. For QuickBooks Desktop, you can download a CSV of transactions from your Rho account via these steps and upload them to QB Desktop). Once you are signed into the Rho platform, click Integrations in the navigation bar. Click the QuickBooks icon. Follow the login instructions to connect to your QuickBooks account. When finished, click Accounting in the navigation bar. Select the transactions you want to sync. Click the Sync button. When you connect Quick Books to Rho, a new account is added to your CHART OF ACCOUNTS tab named RHO [Checking Acct#] , where [Checking Acct#] is the 10-digit account number associated with the linked Rho account. This is your primary account and is required for automatic account reconciliation. You can rename this account, but integration between your Rho account and Quickbooks will not work if the account is deleted. What information can I view in the Accounting Tab? Once you have connected QuickBooks to Rho, use the Accounting Tab in the Rho platform to manage mapping rules, view transactions, and make necessary changes. The Accounting Tab includes two subsections Dashboard and Mapping Rules. Learn more about what you can view in the Dashboard here and about what you see in the Mapping Rules here. Important Integration Notes Syncing with your QuickBooks account is a manual process. Each time you want to reconcile your Rho Account in QuickBooks, you must click the Sync button. However, you can set up automatic recurring syncs by going to the settings tab within your accounting workflow and setting a recurring sync.

General Rho Information

How Do I Contact Support?

Reach out to our dedicated Rho specialists anytime over the phone at 1 (855) 7-GETRHO, through email at clientservice@rho.co, or start a live chat by logging into your Rho account (web or app), clicking the Help button in the lower left, and selecting 24/7 live support.

Cards

How to Add Your Rho Card to your Digital Wallet

Your virtual & physical Rho cards can now be added to your Apple or Google Wallet for a quick, contactless, and secure way to pay. Note: Currently, we don't support adding Rho cards to WeChat. Set up is simple - follow the steps below to get started: Apple Wallet Go to your Wallet app and click the + button in the right-hand corner. Select the Card Type “Credit”. Hold your Rho physical card's chip near your device or place it directly on the screen. For a virtual card, choose the “Enter Card Details Manually” option to add your card. Verify your card details are correct and enter your 3-digit CVV security code. You should notice the "Card Added" confirmation after a few moments. For your added security, you may be asked to verify your Rho Card account via two-factor authentication by “Text Message”, “Email”, or "Authenticator App", if you have set it up. A six-digit code will be sent to your email address, phone number on file, or the Authenticator App, enter your code in the field provided. Your Rho Card is now active in your Apple Wallet and ready to use at contactless point-of-sale terminals that support Apple Pay. For more information, see Apple’s support document . How to use your Rho Card in Apple Pay at a contactless point-of-sale terminal Select your Rho Card via the Apple Wallet app. Double-click the right-hand button on the side of your iPhone when a near contactless point-of-sale terminal. Verify your identity using Face ID or your Passcode. You will now be prompted to hold your phone near the contactless reader. Hold near the reader until the purchase has been completed. Google Wallet Your virtual & physical Rho cards can now be added to your Google Wallet on your Android device for a quick, contactless, and secure way to pay. Set up is simple - follow the steps below to get started: Open your Google Pay (GPay) app on your Android device and click the image of a card in the right-hand corner. This will open a screen that shows you all the cards you have linked to your wallet. Select “Add a Card” at the bottom of the screen. Select the Payment Method “Credit or debit card.” Take a picture of your Rho physical card or the virtual card in your Rho dashboard. Your phone will recognize your card details and then you must enter your 3-digit CVV security code. Alternatively, you may enter your card details manually. Make sure your address, ZIP code, and phone number match your settings in your Rho account. The address should be your organization’s billing address. Press Save. Review Rho’s Terms & Conditions and click “Accept & continue.” For your added security, you may be asked to verify your Rho Card account via two-factor authentication by “Text Message” or “Email.” After you receive your six-digit verification code by text or email, enter it and click Submit. Your Rho Card is now active in your Wallet and ready to use at contactless point-of-sale terminals that support Google Pay. For more information visit the Google Pay Help Center

Mobile App

How to Upload a Receipt in the Mobile App

You can add receipts to all Rho Card transactions within the app ( in addition to desktop, email, and SMS uploads ). To add a receipt, open the Rho app and tap on the transaction requiring a receipt. In the Attachments section, click "Upload Receipt" and choose one of the following options: Select an image from your camera roll Take a photo of your receipt using your camera Select and upload a file Note: Be sure to include any applicable tip amount on your receipt. In the transaction details window, you can also add departments, labels, and notes to your transaction.