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Countries you can send a Global FX Transfer to with Rho Rho partners with banks to offer businesses the ability to make transactions worldwide in over 200 countries and territories. Rho is able to accept most transactions and offers global banking for recipients in all countries that are permitted by U.S. law and are not otherwise prohibited or ineligible. As a U.S. company, Rho and its affiliates must comply with U.S. law, including trade sanctions administered and enforced by the Office of Foreign Assets Control (OFAC). For example, OFAC prohibits and restricts transactions with certain countries. Rho is committed to remaining compliant with its affiliates and applicable regulations. Please see our full list of RESTRICTED regions/countries here . Currencies supported by Rho Currency Name Currency Australian Dollar AUD Canadian Dollar CAD Bulgarian Lev BGN Swiss Franc CHF Czech Koruna CZK Danish Krone DKK Egyptian Pound EGP Euro EUR British Pound GBP (SWIFT payments currently unsupported) Georgian Lari GEL Hungarian Forint HUF Indian Rupee INR Japanese Yen JPY Norwegian Krone NOK Polish Złoty PLN Romanian Leu RON Swedish Krona SEK United States Dollar USD Colombian Pesos COP Israeli Shekel ILS Pakistani Rupee PKR (payments to businesses currently unsupported)

When scheduling one-time or recurring payments, it's important to note that once scheduled payments reach their due date, they are sent out at approximately 4am EST that day. We release scheduled payments early to ensure that all scheduled domestic wires and ACHs meet the same-day cut-off time, and are settled by that evening. This means you cannot schedule a payment on the same day you plan to release it. (For example, if you are scheduling a payment on January 2nd to be released on January 2nd the payment will not go out). If you do accidentally schedule a payment on the same day it needs to go out, it will not be released, nor will it default to the next business day automatically. Instead, that payment will be struck as overdue in your Scheduled Payments Tab. To send a payment in real-time you will need to select the black and green Make A Payment button in your banking tab. On the transaction details page of that payment, be sure to select the "Send Now" option (vs Send Later). This also means that any scheduled payments that need approval, must be approved prior to 4am EST on their due date, or the payment will not be released. For scheduled payments that are from Accounts Payable Bills only: Please make sure the Payment Date is set as a business day (Monday-Friday). Any payment dates set for weekend days (Saturday or Sunday) will not be sent, and be reflected as "overdue" in your Payments Tab.

What happens when I write a check through Rho? When you cut a check through Rho, funds are set aside immediately after you send the payments in the banking account. We do this to ensure that there are sufficient funds every time a check is cashed. Funds do not leave your checking account until Rho receives notice that the check has been cashed by the recipient. What happens to checks that dont clear the bank? Checks that do not clear the recipient bank will eventually be voided after 90 calendar days. Does Rho remove or cancel the checks that are outstanding after a certain amount of time? Any check that has not been cashed in 90 calendar days will be voided automatically. Can I see a list of checks that havent cleared yet? You can see checks that have not cleared by going to the all activity page on the banking dashboard and filtering status of transaction to Pending. Any checks in pending have not been cashed. If the address we have on the check is no good, where does the check get returned? The check gets returned back to your business address that we have on file. Check flow when a check is successfully cashed Check flow when your vendor does not cash your check

Rho allows you to effortlessly move money from any linked external account right into your Rho checking account. You can choose between an instant transfer or schedule one for a later time, as well as set the transfers to be recurring transactions. Rho processes these transactions as ACH transfers, keeping your financial activities swift and seamless. Settlement Time: Linked Account transfers can take 3-5 business days to settle.For more information about linking an external account, see How to connect to an external bank account. To transfer funds, click the Banking icon from the Rho toolbar, then select the desired account on the left side of the page. Click the Move Funds button in the upper-right corner of the screen, choose the Deposit option, and click on Use Linked Accounts . Specify the deposit information, and then click Continue . How much would you like to transfer?: Enter the amount of money to be transferred from the linked account to your Rho account in US Dollars. Transfer From: Click the drop-down list to select the linked account that the money is transferred from. Transfer To: Click the drop-down list to select the Rho account that the money will be deposited into. How often?: By default, the money is scheduled to be transferred only once (One Time Only). To specify a recurring transfer, click the drop-down list and select the desired frequency: - One Time Only (default) - Every day - Every week - Every month - Every year When should it go through? By default, the money is scheduled to be transferred immediately (Now). To specify a later date, click Later and then specify the desired date. All immediate transfers are displayed on the Banking tab in the transactions table, and all scheduled transfers will be displayed under the Scheduled Transfers tab in Banking. Note : If you schedule a recurring transfer using the How often? field, Rho bases the transfer on the date specified in the When should it go through? field. For example, if you schedule a monthly transfer (Every Month) with a scheduled date of 01/01/2024, then the first recurring transfer will occur on 02/01/2024. Confirm Transfer Details: A confirmation page displays, click Confirm Transfer if the information is correct. Note : If your external account requests specific numbers to whitelist when initiating a pull, please contact our Client Services (clientservice@rho.co) for the exact codes required to unblock within your external bank and ensure successful processing. Note : If you have multiple checking accounts under one Business, you will not be able to directly link a "sub-account" to an external account. All external accounts are linked to the Rho account as a whole (subs included). However, when going to "deposit funds" in your Banking tab using our linked account feature, you can choose which sub-account to send funds to, and from which linked external account the funds will originate.

These are the daily payment limitations: Domestic Wires: Incoming wire transfers into your Rho Account are limited to $25 million per day. Outgoing wires are limited to $10 million per day. Larger wires can be accommodated, as long as they are communicated to us in advance. For more information about sending money via wire transfer, see Transferring money to vendor via domestic wire and Transferring money to vendor via international wire . International Wires: Outgoing International wires are limited to $2.5mm per day. Incoming international wires can be accommodated up to $10 million per day. ACH Transfers: Incoming and Outgoing ACH transfers to and from your Rho Account are limited to $5 million per transaction. Larger ACH transfers can be accommodated, as long as they are communicated to us in advance. For more information about sending money via ACH, see Transferring money using an ACH transfer . Linked External Accounts: Incoming and outgoing linked-account transfers are limited to $5 million per transaction, though larger amounts can be accommodated by speaking to our team. Linked-account transfers can take up to 5 business days to settle. Transferring money from a linked account to Rho . Check Deposits : Please note, check deposits take 6-7 business days to clear. Check deposits in excess of $15,000.00 in one business day may be subject to additional screening and delays in settlement. If your business needs to send a transfer for a larger sum, please contact your Rho Specialist at 855-7-GETRHO or clientservice@rho.co and they will assist you in amending your controls. Limitations are placed on transactional activities for the protection of our clients and Rho.

Can I send bulk transfers from my Rho account? If you'd like to set up bulk transfers from your Rho account, reach out to us at 855-7-GETRHO or at Bank@Rho.co to discuss your specific needs. Bulk transfers are only permitted on a case-by-case basis, and companies must comply with any relevant laws and regulations. How do I view a list of all past transfers? In your Rho dashboard, navigate to the Banking tab > All Recent Activity > View All. Can I link Rho to PayPal? Yes, you can. To link a business PayPal account to Rho, first log in to PayPal. Find the 'Pay & Get Paid' tab. Then, select 'Banks & Cards' and 'Link a New Bank.' Under the list of banks to connect, you will need to type in any mix of letters (eg. abcdefghi) in the search bar in order to prompt the option 'Don't see your bank here?'. Once you see that option, click that to enter your Rho routing and account number details. When connecting your Rho account, double-check that the name of the entity on your PayPal account explicitly matches the name of the entity on your Rho account. Micro-deposits will be used to link your account. The Micro deposits should appear in your Rho account from PayPal within 2-3 business days. Once they arrive, you can log back into PayPal to confirm the amounts you received. Your connection will then be active. What Are the Differences Between ACHs and Domestic Wires? While ACHs and Domestic Wires are both domestic payments, there are a few differences between these types of payments: 1. They run on different networks An ACH transfer (a.k.a. direct deposit) is a method of sending funds from one bank to another using the Automated Clearing House (ACH) network. To process an ACH transfer, a request is made from the payor's bank account. Then, funds are sent via the ACH network to the recipient's bank. The Automated Clearing House network is a network of financial institutions, including banks and credit unions, that are batching transactions between them, guided by the rule-making organization, Nacha . ACH is a US-only network, thus not available for vendors outside the United States. Wire transfers are electronic interbank payments used to transfer funds directly from one entity's bank account to another's. Wire instructions include the bank account number and ABA bank routing number for the vendor receiving the money. Wire transfers are individual requests, while ACH transfers are handled in batches. For example, employee payroll checks are often directly deposited using ACH transfers. 2. Banks may have different routing numbers to accept ACHs or wires As these are two different types of payments, many banks have different routing numbers reserved for receiving ACHs, separate from the routing number they use to receive wires. Before sending a payment, be sure to check that the routing number you have for the recipient bank accepts ACHs, wires, or both. 3. Fees While Rho does not charge for sending and receiving ACHs or wires, other banks may have sending/receiving fees for these transfers. In general, at other banks, ACH transactions are lower-cost than wire transfers. 4. Settlement times Each financial institution sets its cutoff time policy for sending same-business-day bank wires. With wire payments, funds are immediately available within 24 hours of arriving in the vendor's bank account. At Rho, wires sent prior to 4:45 p.m. EST will arrive same-day. Wires sent after 4:45 p.m. EST will land the next business day. ACHs sent before 2 p.m. EST will land the same day. ACHs sent after 2 p.m. EST will land within 1-3 business days. 5. Ability to recall or dispute a payment ACHs are much easier to recall or dispute. Once funds have been wired, because of the immediacy, recalling erroneous transactions is much more difficult. Conclusion: Wire transfers and ACH transfers serve different needs. Wire transfers are best when speed and certainty are critical. ACH payments are good for small, frequent payments. As long as everybody involved trusts each other, its cost-effective to use this automated system. Common examples of ACH payments include: Direct deposit of employee pay or benefits from Social Security Automatic monthly bill payments to utilities, lenders, and other service providers Moving money between your accounts at different banks Automatic contributions to retirement accounts or education savings accounts Some merchants and organizations also like ACH transfers for one-off payments to avoid their bank's recipient wire fees. Can I connect my Rho account into a third party? Yes, connecting your Rho account to third-party services is supported via the Plaid integration or through Mastercard's Data Connection product, Finicity.

Restricted Countries Rho does not support payments to the following countries. For details and notes on specific categories and payment types, please reference the tables below. General restriction: All payments to and from these countries are unsupported. Owners from these countries are also ineligible to apply for an account (for more information, check out our article on ineligible locations ). Code Value Country CU Cuba IR Iran, Islamic Republic of KP Korea, People's Democratic Republic RU Russian Federation SS South Sudan SD Sudan SY Syrian Arab Republic VE Venezuela, Bolivarian Republic International Banking Payment restriction: Code Value Country AF Afghanistan BI Burundi BY Belarus BZ Belize BQ Bonaire AS American Samoa BV Bouvet Island CF Central African Republic CW Curaçao TD Chad Crimea ER Eritrea IQ Iraq LY Libya CG Congo (Republic of the Congo) CD Congo, Democratic Republic of the Congo DJ Djibouti Donetsk and Luhansk People's Republic TF French Southern Territories GU Guam GN Guinea PK Pakistan NG Nigeria GQ Equatorial Guinea MG Madagascar SZ Swaziland SO Somalia BL Saint Barthelemy MF Saint Martin (French Part) TM Turkmenistan PS Palestine JO Jordan IO British Indian Ocean Territory VE Venezuela TG Togo TK Tokelau SY Syria GS South Georgia and the South Sandwich Island YT Mayotte MM Myanmar KP North Korea SX Sint Maarten CM Cameroon YE Yemen ZW Zimbabwe Exceptions: Code Value Country Currency BD Bangladesh BDT (Payments to businesses are currently not supported) BR Brazil BRL (Payments to businesses are currently not supported) CO Colombia COP (Payments to businesses are currently not supported) EH Western Sahara MAD (Payments to individuals and businesses are supported) TZ Tanzania TZS (Payments to businesses are currently not supported) QA Qatar EUR or GNP (Payments in USD unsupported at this time) PK Pakistan PKR (Payments to businesses are currently not supported) Card Transaction restriction: Card transactions originating from or directed to merchants in these countries are not permitted. Code Value Country AF Afghanistan BI Burundi BY Belarus CF Central African Republic TD Chad CG Congo (Republic of the Congo) CD Congo, Democratic Republic of the Congo Donetsk and Luhansk People's Republic MM Myanmar IQ Iraq AL Eritrea AL Albania AO Angola BA Bosnia and Herzegovina ET Ethiopia HT Haiti LA Lao People's Democratic Republic LB Lebanon LY Libya SO Somalia YE Yemen ML Mali Crimea MR Mauritania ME Montenegro NI Nicaragua NE Niger NG Nigeria GN Guinea GW Guinea-Bissau GQ Equatorial Guinea UA Ukraine MK North Macedonia EG Egypt XK Kosovo PS Palestine PK Pakistan ZW Zimbabwe Industry Restrictions for International Payments Currently, entities holding an account at Rho that fall under the following industries are not permitted to send international payments: Weapons / military-grade security Pawnbrokers Political organizations Precious metals and stones Adult entertainment Drug paraphernalia CBD and related products Carbon credits Cryptocurrencies Gambling Ponzi / pyramid schemes Firms involved in the servicing of illegal goods/services including but not limited to: counterfeit goods/trademark infringement, human trafficking, child labor, prostitution. Additionally, please keep in mind that international payments sent to recipients in these industries may be rejected or subject to additional compliance screenings.

If you're awaiting an incoming payment that was sent to your Rho account, here's how long it will take to settle: Payment Type Settlement Time Incoming Linked Account Transfer (These happen via the ACH network) Up to 5 business days (ex: A linked account transfer initiated Monday morning should land Thursday afternoon.) Incoming ACH 1-3 business days Incoming Domestic Wire 1-2 business days Incoming International Wire 1-5 business days Remote Check Deposit 2-3 business days, subject to risk-based monitoring (generally up to 6-7 business days) Savings to Checking Account Transfers 2 business days Treasury to Checking Account Transfers T-Bills 2 business days if initiated before 5 pm ET 3 business days if initiated after 5 pm ET or on a weekend or market holiday Mutual funds (MULSX or VFSTX) 2 business days if initiated before 4 pm ET 3 business days if initiated after 4 pm ET or on a weekend or market holiday If an expected payment hasn't arrived to your Rho account: The best option is often to call the sending bank. However, we're happy to try to help. Please refer here for information on attempting to trace incoming funds. Please also note that Rho does not have visibility or control over external banks' settlement times/policies. Note: Settlement times can vary based on the policies of the sending and correspondent banks. Business Days means Monday through Friday, excluding bank holidays. Deposits made after 2PM ET on a business day or on a Saturday, Sunday or bank holiday are considered received on the next business day. If you sent a payment from your Rho account to a vendor, here's how long it will take to settle in their account: Payment Type Settlement Time Outgoing ACH Same-day if created before 2 pm ET and under $1mm Next day if created after 2 pm ET, or over $1mm Outgoing Domestic Wire Same-day if created before 4:45 pm ET Next day if created after 4:45 pm ET Outgoing International Wire 1-3 business days, up to 5 business days* Outgoing Printed Check Up to 8 business days to arrive at recipient address (via USPS) Once deposited, settlement times depend on the recipient bank Internal Transfers Within the Same Business (Checking to Checking) Within 1 hour Internal Transfers Between Different Businesses Holding Accounts at Rho (Checking to Checking) 1 business day Checking to Savings Account Transfers 2 business days Checking to Treasury Account Transfers T-Bills 2 business days if initiated before 5 pm ET 3 business days if initiated after 5 pm ET or on a weekend or market holiday Mutual funds (MULSX or VFSTX) 2 business days if initiated before 4 pm ET 3 business days if initiated after 4 pm ET or on a weekend or market holiday Vendor-Initiated ACH Pulls from a Rho Account Next day (depending on the external bank policies) Note: Please employ discretion before allowing this service by your vendors. If a sent payment hasn't arrived to your vendor's account: Please reach out to clientservice@rho.co to assist you in locating your payment. Please also note that Rho does not have visibility or control over external banks' settlement times/policies. Please note that payments over $1mm could take an extra day to settle. *Settlement Time for Outgoing International Wires Settlement time for Outgoing International Wires can vary based on several factors. Understanding these can give you a better estimate of when your payment should arrive. Heres a detailed breakdown of what may influence the settlement time for outgoing international wires: Payment Method: Some payment methods are faster than others. Currency Type: The currency you're sending to can affect how long the transfer might take. Banking Hours and Holidays: Transactions are processed on business days. If a payment is sent over a weekend or public holiday, it will be processed the next working day. Security Checks: All transactions are subject to standard compliance checks, which may add extra time to your transfer. Estimated Transfer Times: For payments not sent via the Swift network , the settlement time can range between 1 and 3 business days . However, please take into account that converting your money can take up to 2 working days. SWIFT payments can take longer than regular payments because they go through correspondent banks. We suggest waiting 4 to 5 business days for these payments to settle. Note: We can't speed up SWIFT payments, but if your payment is taking longer than expected, please let us know.

When you send payment in the INR currency, youll need to choose the purpose of your payment. You'll be able to select the desired Purpose Code while setting up your transfer. Please view the below list for the supported Purpose Codes. Allowed Purpose Codes Purpose Code Purpose Code Description Travel expenses Payments to travel agents, hotels or airlines Property purchase Only applicable to B2C payments Pay for services Payment against export of services including software Pay for goods Payment against export of goods Please note that the limit for sending to businesses in India is 1.5 million INR per invoice daily. Unsupported Purposes Codes We don't support transfer purposes for: Payments to charities Payments for trade transfers exceeding 1.5M INR Foreign direct investments Pay to employees

Connecting External Bank Accounts Rho partners with Plaid and Mastercard Data Connect to allow you to securely connect an external bank account. If your bank supports this functionality, linking a business checking account will allow you to initiate a linked-account transfer to fund your Rho account. To link an account, follow the steps below: Click Settings from the Toolbar on the left, then under the Business section choose External Bank Accounts . On this page, click the grey “Link Account” button in the top right corner of your screen. You will be prompted to choose between connecting an account for transfers or for credit verification. Follow the instructions to access your external financial institution and connect. From the Select Your Institution prompt, click the icon associated with your bank or enter the name of your bank in the Search field and select it. Enter your credentials, or a Login page for the bank displays. Enter the username and password associated with the external account and click Submit. After you validate the transaction via two-step authentication, when configured, the external account is linked to your Rho account and is listed in the Linked Accounts section. From the Select Your Institution prompt , click the icon associated with your bank or enter the name of your bank in the Search field and select it. Enter your credentials, and a Login page for the bank displays. Enter the username and password associated with the external account and click Submit. After you validate the transaction via two-step authentication, when configured, the external account is linked to your Rho account and is listed in the Linked Accounts section. Once connected, you can fund your Rho account and set up automatic card payments from your linked account. Note : If you have multiple checking accounts under one Business, you will not be able to directly link a "sub-account" to an external account. All external accounts are linked to the Rho account as a whole (subs included). However, when going to "deposit funds" in your Banking tab using our linked account feature, you can choose which sub-account to send funds to and from which linked external account the funds will originate. Troubleshooting Below are some of the errors you may encounter when connecting to your external bank account. Incorrect Credentials Your bank did not accept the username and password you used to log into your external bank account. Ensure you are using the same username and password you normally use to log into your third-party bank. If there were multiple institutional selections available for your bank (e.g., SVB Go vs SVB Online Banking), please ensure you selected the correct institution. If you are logging into the incorrect institution, you will receive an Incorrect Credentials error even if your username and password are correct. Additionally, some banks use a special "third-party application password" or "allow third-party access" setting for additional security. In this case, you will need to ensure you use this special password instead of the password you use to log into your financial institution directly on their website. Please reach out to Rho Client Service if you've verified your username and password but the error persists. Incorrect Institution Some institutions have different websites for their business and personal accounts. Always make sure you are choosing the institution you use for business banking. If you don't see your bank when you attempt to connect, try the second connection provider (Rho works with both Plaid and Mastercard Data Connect) or reach out to Rho Client Service. Temporary Connection Issue There may be temporary connection issues with our providers (Plaid and Mastercard Data Connect). Please wait a few minutes and try again. Authentication or Permission Issue These types of issues might arise when there is an authentication or permission problem with your account or user credentials which prevents a connection. Common causes: An incorrect answer to a security question presented by your institution Your Multi-factor authentication (MFA) device is inactive Your institution failed to send the one-time code for MFA authentication Your institution requires a special security configuration before third-party account connections can be established Your account is not fully set up at your institution Your institution is blocking access due to an administrative task that requires completion You or another user for your bank account did not agree to share, or has revoked, access to the data required for connection Your user credentials or permissions do not allow you to connect your account to external platforms Verify your institution's account settings to ensure third-party providers can connect and that you have active access to your account. Additionally, you may need to verify with your bank account admin to ensure you have sufficient credentials to create a connection. Alternatively, try connecting to a different account and institution. If the issue persists, try with a different connection provider (we support Plaid and Mastercard Data Connect) or submit a support ticket Linking multiple accounts from the same institution You can link external bank accounts for either deposits (account transfers) or credit verification . However, if you attempt to link two different accounts from the same financial institution , only one connection can remain active at a time: At this time, Rho does not support maintaining two separate connections from the same institution for different use cases.

Recurring transfers are displayed in the Scheduled Transactions section of the Banking Tab: The Scheduled Transactions tab lists all future Rho transfers in tabular format. The Recurring column provides information on whether a transfer is recurring and its frequency. Read about editing and cancelling recurring transfers here .

Transferring funds in Pakistani Rupees (PKR) from your Rho account is easy when you have the right information. This guide explains who you can send PKR to, transfer limits, and important restrictions to be aware of. Who Can I Send PKR To? You can send PKR to any personal bank account in Pakistan that is denominated in PKR, except for certain express accounts. Please avoid sending to: Meezan Bank Express Accounts Allied Bank Express Accounts These accounts do not allow Interbank Funds Transfer credits or inward local transfers. Transfers to these accounts will either be instantly rejected or held up with the recipient bank until funds are reclaimed. Important: You cannot send PKR to business accounts in Pakistan. Only personal accounts are eligible to receive PKR transfers. How Much Can I Send? Maximum Transfer Limit : Up to 35,000,000 PKR per transfer Are There Any Restrictions on Sending PKR? Recipient Must Be a Private Individual : Transfers can only be made to personal accounts. Asaan Accounts Limitation : Transfers will be rejected if the recipient's Asaan account has a limit of 500,000 PKR . Sending from Business Accounts : International payments to Pakistan from business accounts are allowed. However, the recipient must have a personal account ; you cannot send to business accounts. International payments to Pakistan from business accounts are allowed. However, the recipient must have a personal account ; you cannot send to business accounts. Reminder: Always verify that the recipient's account is eligible to receive PKR transfers to prevent delays or rejections.

If the funds youre awaiting haven't made it to the account yet, here's what to do: Double-check that the sender used the correct fund-receiving instructions. You'll find these on your All Accounts Tab, on the right side under "View Documents, " or access them from the Account Details in the upper-right corner once you select the desired Account from the left-hand toolbar. If the instructions were followed correctly, ask the sender for some helpful information to help us investigate: For ACH transactions , request the ACH TRACE number (typically a 15-digit number). The sender's bank can provide this. We will also need the exact senders name, amount sent, and date sent. For domestic wire transactions , you'll need federal reference numbers (IMAD and OMAD details) from the sender. Again, we need the sender's name, amount, and date. For international wires , ask for the MT103 Data or SWIFT confirmation. Remember to acquire the sender's info, the amount sent, and the date. Need more information on when to expect incoming payments? We've got a handy guide on Expected Settlement Times . If you have any additional questions, reach out to our support team at clientservice@rho.co.

Getting started To send an international wire in USD or another currency using Rho, first ensure you have set up the vendor, including their international payment method. You can check this by visiting the Vendor tab. Not sure if your vendor's location is supported? You can find out by reviewing the countries we support sending funds to here . Note: To send an international wire in a currency other than USD, please use the Banking tab. Rho's Accounts Payable module does not currently support sending international wires in other currencies. International USD Wire Fees at Rho While Rho does not charge additional fees for international wires sent in USD, such transfers can be subject to fees set by associated banks (recipient, correspondent, or intermediary banks) and/or the SWIFT network. To provide you with greater visibility, Rho shows you the FX fee total upfront when initiating your payment. To access this information, click the > arrow icon next to Total Fees. You can choose to absorb all fees that are incurred by recipient, correspondent, or intermediary banks in addition to any SWIFT network charges (for a flat rate of $15), by deducting them from your bank account. To cover all fees on the transfer, simply click the toggle to on (next to Cover all recipient delivery fees). Alternatively, you can choose to have your recipient pay these fees by deducting them from the total wire amount. To do so, ensure the toggle next to Cover all recipient delivery fees is turned off. Please note that these fee totals are only an estimate. Rho may not have visibility to additional fees incurred by the recipient, intermediary, or correspondent banks' fees while the funds are in transit. FX Transfer Rate at Rho Rho offers a market-leading 1% FX rate for foreign currency conversion and transmission (sending USD to another currency). Making a payment To send funds internationally to a vendor, navigate to the Banking tab. Click on the Move Funds button and select the Pay option. Who are you paying? From the Make a Payment page, select the desired vendor you wish to pay and click on the Continue button. Certain currencies including IDR, PHP, INR, and MYR are processed via local payments rails, not the SWIFT network. This means that once the funds leave Rho, we have limited visibility on the payment and cannot provide tracking information. How much are you paying? Next, select the checking account you wish to pay from and input the amount you wish to send to the vendor. Specify the value in US Dollars in the You Pay or the Vendor Gets field, and the Rho application will convert the value to include fees (1% FX rate) and the conversion rate if non-USD. You can expand the Total Fees section by clicking on the > arrow to view a more detailed breakdown of your transaction. For more information on how international wire fees and currency conversion rates are calculated, please refer to International Wire Fees (USD or Foreign Currencies) . Additionally, here, if applicable, you can choose to absorb all delivery fees that are incurred, or you can choose to have your recipient pay these fees by deducting them from the total wire amount. To do so, either turn on (or leave off) the toggle next to Cover all recipient delivery fees. Click Continue. The values are transferred to the Transfer Details page. Add more details On the next page, you will be prompted to enter additional information: Transfer reference : This is a unique identifier or message to reference a specific payment transaction. E.g., an invoice number Payment Reason: Select an explanation for the global transfer. Memo : The recipient will be able to see the memo when they receive payment. Add an Attachment (Please note that the recipient does not receive the attachment) Frequency: By default, the money is scheduled to be transferred only once (One Time Only). To specify a recurring transfer, enable Schedule for a future date . Here you will be able to select the desired Frequency and Send Date. All immediate transfers are displayed in your Banking Tab, and all scheduled transfers are displayed on the Scheduled Transfers page, which you can view in your Banking Tab. If you schedule a recurring transfer using the Frequency field, the Rho application bases the transfer on the date specified in the Send Date field. For example, if you schedule a monthly transfer (Every Month) with a scheduled date of 01/01/2025, then the first recurring transfer will occur on 02/01/2025 If you schedule a recurring transfer using the Frequency field, the Rho application bases the transfer on the date specified in the Send Date field. For example, if you schedule a monthly transfer (Every Month) with a schedule date of 01/01/2025, then the first recurring transfer will occur on 02/01/2025 Assign Department/Label: To assign the transfer to a specific Rho department or label, click on the desired option, and select the desired department name. Review your payment After you create the transfer, a confirmation page will be displayed. Review the transfer information, and then click the Confirm &Pay button. Please review international wire restrictions to ensure your wire will not be returned or fail. When you click the button, Rho sends a confirmation code using the two-factor authentication method that is specified in your Account Settings page. From the verification page, enter the code sent to your account and click Continue. Note: To verify the transfer using a different method, click the Use another method button and select another verification method (text message, phone call, or email). Tip for sending Wires: To ensure your wire transactions display your preferred business name, we suggest providing details in the memo/note section to include information "Sent from [Insert Business Name Here]." Please note that if a payment is scheduled in advance, the currency conversion rate may change from the time it is initiated to the time the payment is sent out. Please review international wire restrictions to ensure your wire will not be returned or fail. Additionally, please review which countries we support sending funds to: Which countries can I send an international wire transfer to? To ensure your vendor's location is supported. Make sure the beneficiary name matches the recipient’s account exactly. Business vendors should be added as a business, not an individual. Once a wire is sent, the beneficiary name can’t be changed, and the receiving bank may reject the transfer if the details don’t align. The conversion rates displayed in this article are for illustrative purposes only and do not reflect current or guaranteed exchange rates.

You can use Rho to send money to any person or business. To start, navigate to the Banking tab in your Rho dashboard, click the Move Funds button, and select the Pay option to start your transfer. On the next screen, select your vendor and then the Rho Vendor's Payment Account. If the Payment Account has not already been created, you can add a new one. On the Amount page, select the Desired Checking account you wish to pay from and enter the amount. After successfully selecting the vendor and entering the desired amount, you can add additional transaction information on the Details page. When you are finished, click the Continue button at the bottom of the screen. Frequency : By default, the money is scheduled to be transferred only once (One-Time Only). To specify a recurring transfer, toggle on Schedule for a future date and select the desired frequency: one-time only (default)—every day, every week, every month, and every year. When will the transaction begin processing?: By default, the money is scheduled to be transferred immediately (Now). To specify a later date, click on the calendar field to specify the desired date after toggling on Schedule for a future date. Note : If you schedule a recurring transfer, the Rho application bases the transfer on the date specified in the Send date field. For example, the transfer will execute at that specific date each month (Jan 20th, Feb 20th, etc.), regardless of whether it's a weekend or not, if the monthly cadence is set on a recurring transaction. Note that it will execute on that exact date, but it may not settle on that exact date, depending on the transaction type—settlement time may vary. If February has fewer days, it will be set to the last day of February; for example. choosing Jan 31 and setting a monthly recurring cadence would apply the transaction on Feb 29, Mar 31, Apr 30. Memo : Enter any notes or information to be associated with the transfer. Add Attachment : To attach a bill or invoice to the transfer, click the Add Attachment button. A dialog window will open, allowing you to navigate to the location where the file is located and then click Open. Add Department & Label : To assign the transfer to a specific Rho department or label, click on the relevant button and select the desired name. For more information about creating departments, see Create a New Department. You'll be taken to a confirmation screen where you can review transfer details for accuracy. Once you are satisfied, click Confirm & Pay to finish. ACH vs. Domestic Wires ACHs and Domestic Wires are both domestic payments. However, since these are two different types of payments, some banks reserve routing numbers for ACHs separate from those for wires. Before sending a payment, be sure to check that the routing number you have for the recipient bank accepts ACHs, wires, or both. Each financial institution sets its cutoff time policy for sending same-business-day bank wires. Domestic wires are typically processed and received at the recipient bank on the same day if they are issued before the 4:45 p.m. EST deadline. If issued after the deadline, the wire should arrive within 24 hours of being sent. ACH settlement time varies depending on various factors, such as the policy of the receiving bank or transaction amount. Typically, ACH transfers are received within 1 to 3 business days. If the ACH payment is created before 2 p.m. ET and is under $1mm, it should process on the same day.

You can use Rho to send money via physical check to any person or business. Rho generates a physical check made out to the specified vendor and mails it to their configured address. Steps to Send a Physical Check Navigate to the Banking Tab Click the Move Funds button to start your transfer Select the Pay option Choose your vendor from the list or create a new vendor. Select the Check Payment Method option. If you do not already have a Payment Account, you can add one. On the Amount page, select the Desired Checking account you wish to pay from and enter the amount . Add Transaction Information The following screen allows you to add additional transaction information. When you are finished, click the Continue button at the bottom of the screen. Frequency : By default, the money is scheduled to be transferred only once (One-Time Only). To specify a recurring transfer, toggle on Schedule for a future date and select the desired frequency: one-time only (default)—every day, every week, every month, and every year. When will the transaction begin processing? : By default, the money is scheduled to be transferred immediately (Now). To specify a later date, click on the calendar field to specify the desired date after toggling on Schedule for a future date. Note: If you schedule a recurring transfer, the Rho application bases the transfer on the date specified in the Send date field. For example, the transfer will execute at that specific date each month (Jan 20th, Feb 20th, etc.), regardless of whether it's a weekend or not, if the monthly cadence is set on a recurring transaction. Note that it will execute on that exact date, but it may not settle on that exact date, depending on the transaction type—settlement time may vary. If February has fewer days, it will be set to the last day of February; for example. choosing Jan 31 and setting a monthly recurring cadence would apply the transaction on Feb 29, Mar 31, Apr 30. Memo: Enter any notes or information to be associated with the transfer. Add Attachment: To attach a bill or invoice to the transfer, click the Add Attachment button. A dialog window will open, allowing you to navigate to the location where the file is located and then click Open. Add Department & Label: To assign the transfer to a specific Rho department or label, click on the relevant button and select the desired name. Review and Confirm : You'll be taken to a confirmation screen where you can review transfer details for accuracy. Once you are satisfied, click Confirm & Pay to finish. Locating the check number In Rho, there are several places where you can find the check number for your transactions. Heres where you can view it: AP and Banking Transaction Windows: When you open the details of a specific transaction in either the Accounts Payable (AP) or Banking sections of your Rho dashboard, the check number is displayed within the transaction details. Vendor Notifications: When a check is issued and sent to a vendor, the notification sent to the vendor includes the check number. This helps vendors track and reconcile payments. Transaction PDF Exports: When you download the details of a transaction in a PDF, the check number is included in the export. Track Your Check Shipment You can view delivery timelines and track your physical check directly through the Rho platform. When you create a check payment, you’ll see an estimated delivery timeline upfront. Once the check has been shipped, tracking details will be available within the transaction. How to Track Your Check Navigate to the Banking tab. Select the relevant Check transaction. Open the transaction details to view the shipping status. After the check has shipped, click Track Your Check to access the USPS tracking page and follow your check’s progress through delivery. Attach a document to a printed check When you send a printed check, you can attach a PDF that gets printed and mailed in the same envelope. Attachments give your recipient the context behind a payment, whether that's a tax form, a license application, or a remittance slip, so the payment is applied correctly and there's less back-and-forth. During the Make a Payment flow, after selecting Printed check as the payment method, you’ll see an option to attach a document for mailing. Attachments have the following limits: One PDF per check Up to 6 pages 15 MB maximum file size PDF format only Available for one-time check payments only (recurring payments aren't supported) There's no additional cost to you. Important information Check Expiration : Rho automatically voids any check that has not been cashed within 90 calendar days. This ensures that funds are not indefinitely held in limbo. Third-Party Checks : Rho does not support third-party check issuance or printing (including issuing checks from your Payroll providers (ADP, Gusto, etc). Payroll checks : To complete payroll checks for your employees, we suggest creating them as Vendors and issuing checks through Rho. Rho does not currently offer checkbooks, printed checks, or cashier's checks. International Checks: At this time, we are unable to send checks internationally.

To view any transactions that require your approval, visit your Banking tab. Once there, you will see the Approvals Needed section in the center of the screen. Click View All in order to see the transactions awaiting approval. Once on the Approvals page, you can approve or deny each of these transactions. Once the transactions have been sent, they will appear in your Banking tab's Recent Activity .

Recurring transfers can be used to pay bills and make payments. Unfortunately, you cannot edit a recurring transfer. If you wish to make changes, you will need to cancel the current one and create an entirely new recurring transfer. Recurring transfers are displayed in the Scheduled Payments section of the Banking Tab: The Scheduled Transactions tab lists all future Rho transfers in tabular format. The Recurring column provides information on whether a transfer is recurring and its frequency. If you have a scheduled recurring payment that you would like to cancel before the next upcoming payment is released, you can do so easily. From your Rho Banking tab, click on the Scheduled Transactions tab. ( Note: this option will not appear if you have already selected a specific bank account under the All Accounts section. If you have selected a specific account, simply re-click the Banking Tab to be redirected to the main page.) Once on the Scheduled Transactions tab, you should be able to locate the next upcoming payment of that recurring transfer, and simply click the red cancel button on the right side of the Scheduled Transactions line item. You can then create a brand new one in your Move Funds option with your preferred changes.

You can deposit a check into your account just as you would with any other bank. Make sure that you have endorsed the check by signing your name on the back. Before you start All checks are deposited via photo check deposit, which involves capturing an image of both the front and back of the check and uploading it to the Rho application. Once captured, Rho validates the check and transfers the money into the specified account. Checks settle in 3 business days after they are uploaded, subject to risk-based monitoring (generally up to 6-7 business days). Please note that checks cannot be deposited by sending them directly to Webster Bank. To deposit checks using the Rho platform, you must utilize the Remote Deposit Capture (RDC) feature available through the Rho mobile app or web application. To deposit a check via Remote Deposit Capture, you must properly endorse it in one of two ways: Printed/live copy checks must be endorsed with a wet signature on the back and must state for mobile deposit only. Digital copy checks must be typed/written/stamped on the back with the following information: "Pay to the order of Webster Bank N.A. For Mobile Deposit Only" Your company name Rho routing number (021913655) Last 4 digits of your checking account number Current date To ensure there are no delays in depositing funds, all check images should be: High Resolution Horizontally Oriented Against a dark, contrasting background Showing all 4 corners of the check Check deposits in excess of $15 000.00 in one business day may be subject to additional screening and settlement delays. Deposit a check via the Rho mobile app Download the Rho mobile app to easily deposit a check using your phone camera. Learn more here . Deposit a check on the web To deposit a check, head to the Banking tab. Click Move Funds , then click Deposit . Select the Check option. Upload an image of your check We recommend downloading our Rho App to deposit checks within seconds. If you do not have a mobile app, you can continue to upload your check images via the Browser. To upload the check image (.jpg or .png format) click the ChooseFile button. An open dialog window displays, allowing you to navigate to the location where the check image is stored, so you can select it. Once selected, the image is uploaded to the Rho application. Note: If you're having trouble uploading a check, please email us at clientservice@rho.co, and someone will assist you. Capture check details Once the images of the front and back of the check are uploaded, click the Continue button. The check details page is displayed. Specify the checking information, and then click Continue. Amount: Enter the amount of money specified on the check in US Dollars. Sender: Enter the name of the sender specified on the check. Deposit To: Click the drop-down list to select the Rho account into which the check will be deposited. By default, the Rho Primary Checking account for your organization is selected. Confirm Transfer Details A confirmation page displays, click Confirm Deposit Details if the information is correct. Check deposits in excess of $15,000.00 in one business day may be subject to additional screening and delays in settlement. Currently, we do not support remote deposit checks issued by non-US banks. Our system processes only U.S. checks with 9-digit ABA numbers. When depositing a check via the Rho mobile app, your check will first show as queued, then it will be in a processing state until it settles. This is the same flow as depositing checks via web.

From the Banking page, you can send money from one Rho account to another within one entity's account. This includes Savings to Checking account transfers and checking-to-secondary checking account transfers. We do not offer the option to transfer funds from one company's Rho account to another company's account at Rho, even if both companies are owned by the same user. Internal Transfers are meant for transfers with one company's account. If you would like to send a transfer from Company A to Company B, you can create a Vendor profile for Company B under the Company A account, set up a Domestic Wire Payment Type using Company B's domestic wire instructions , and send a domestic wire. Please note that while checking-to-checking transfers under the same business settle within an hour of initiating, business-to-business internal transfers may take 2-3 hours to settle. You can initiate a transfer immediately or schedule it for at a later time, as well as schedule the transfer to be a recurring transaction. Settlement times for Savings Account transfers are 1-3 business days. Click the Banking tab from the Rho toolbar to open the Banking Dashboard. Click Move Funds and select the Transfer option : Note: Please make sure you are not selecting a specific account on the left side of the page. From here, you will be redirected to the Internal Transfer Details Page: Specify the transfer information, and then click Continue: Transfer Amount: Enter the amount of money to be transferred from the Rho account to the Vendor in US Dollars. Transfer From: Click the drop-down list to select the Rho account that the money is transferred from. Frequency: By default, the money is scheduled to be transferred only once ( One Time Only ). To specify a recurring transfer, click the drop-down list and select the desired frequency: - One Time Only (default)- Every day - Every week - Every month - Every year. This option is not available for transfers to and from the Savings account. Note: If you schedule a recurring transfer using the How often? field, the Rho application bases the transfer on the date specified in the When should it go through field. For example, if you schedule a monthly transfer ( Every Month ) with a schedule date of 01/01/2022, then the first recurring transfer will occur on 02/01/2022. When will the transaction begin processing?: By default, the money is scheduled to be transferred immediately ( Now ). To specify a later date, click Later and then click the calendar field to specify the desired date. Confirm Transfer Details After you create the transfer a confirmation page displays. Review the transfer information, and then click the Confirm Transfer button. Settlement Times Transfers between checking accounts under the same business should settle within 1 hour of the transfer being sent. Transfers between checking accounts under separate businesses at Rho will take 2-3 hours to settle. Transfers in or out of Savings Accounts typically take 1-2 business days to settle. Please check out this helpful article to learn more about our settlement times.

In the event that you have made an error on an outgoing payment (for example, sent funds to the wrong vendor or initiated a transfer for the wrong amount), you have a 30-minute window to cancel the transfer before it is released. To cancel a recently initiated transfer, click on the transfer item and select "Cancel Transaction" from the TransactionDetails prompt as shown below: Domestic Wires: Unfortunately, Rho does not have the ability to cancel a domestic wire transfer once it enters "Pending" status. Additionally, domestic wires typically cannot be reversed or recalled. Please exercise caution when initiating domestic wires to vendors by ensuring all details are correct. International Wires: Cancelations on International Wires can be attempted. Cancelations are most effective if the request comes within the same business day the funds are initiated. The more time passes, the less likely the cancellation becomes. Additionally, wires are typically unable to be reversed or recalled, but Rho is happy to attempt to do so. If you wish to attempt a recall, please reach out to clientservice@rho.co. ACH: While ACH transfers cannot be canceled once they are in Pending status, they can generally be reversed/recalled once they settle, within 2 business days. If you wish to recall an ACH, please reach out to clientservice@rho.co. Check: Printed checks can be canceled up until a recipient deposits the check and the funds are cleared by the recipient bank. A check reversal can be attempted post-deposit as well, but it is not guaranteed. To request a reversal, please reach out to clientservice@rho.co . Please note, Rho is always happy to request a bank transfer recall, reversal, or dispute; however, these actions depend on the cooperation of the recipient bank and may or may not be honored. Note that outgoing printed checks can be voided until a recipient deposits the funds; however, past the 30-minute cancellation window, the recipient may still receive the voided physical check in the mail. Treasury Deposits : You can cancel a Treasury deposit as long as it hasn’t been sent for processing. If your deposit is still pending, scheduled, or under review, you can cancel it. To check whether a deposit is eligible, go to the Treasury tab and view the Activity table. If you see (...) on the transaction row, the deposit can still be canceled. Any transaction that displays a settled status in your account can no longer be canceled. In the event you would like to attempt a transaction reversal, return, or dispute, please reach out to our Rho Client Service Team. Our team can always attempt one of these actions, but they are not guaranteed to be successful. Recalls for ACH and Wire transfers are free, and if successful, could take up to 4 weeks to be returned. Please note that failed wires may incur a small fee. For more information, please reference: Fees For Recalls & Failed Wires. To cancel a transfer, please reach out to our Client Service team by sending an email to clientservice@rho.co , reaching out to the Live Chat Support on our website, or giving us a call at +1 (855) 743-8746.

The Rho platform now includes a Vendor Payment Notification feature that automatically informs vendors about pending payments. This guide walks through the functionality and setup for this feature. What is included in the Vendor Payment Notifications? Vendors receive automated emails containing the following information: Estimated Time of Arrival (ETA): The expected delivery time of the payment. Payment Amount: The scheduled payment sum. Method and Memo: How the payment is being processed, along with any relevant notes. Attachments: Links to any related documents for the vendor's reference. (Please note that attachments will expire after 7 days for security purposes.) Invoice Details: For AP bill payments, specific details such as invoice numbers and terms are included. How to set up the Vendor Notifications To activate, select the option on the vendor profile to enable vendor notifications. Enter the vendor's email address where notifications should be sent. A preview option allows you to see a sample notification that vendors will receive. Vendors will be sent an onboarding email informing them that they will be receiving payment notifications How can I see status/manage vendor notification preferences: The vendor's profile shows whether notifications are enabled or if the Vendor has unsubscribed from notifications. Vendors can opt out of receiving notifications through a link in the notification itself. If a vendor unsubscribes from payment notifications in error, please reach out to Rho client service. When are notifications sent? Notifications are sent only after a transaction is pending (note: for check payments, Rho will send an additional email once the check is deposited). Can I customize the vendor emails? Within the organization settings, you can specify a contact person and a custom message for the email footer. The contact person's phone, email, and name on record with Rho will appear in the footer of all vendor notifications.

Rho provides several ways to receive funds into your account. You can find detailed instructions for sending an ACH or a Wire (domestic or international) to your Rho account by clicking on the Banking Tab, going into the desired Account from the left-hand menu, and clicking on the Account Details button in the upper-right corner. Then click on View Receiving Instructions to access the transfer instructions. This will direct you to Send (email) or Download one of these instructional PDF documents: Domestic Wire Instructions (Domestic Wire payments will reach your account within the same day if sent before 3 PM ET in most cases. Settlement times can vary based on the policies of the sending bank.) International Wire Instructions (International wires should arrive between 1-5 business days. Please let the Rho Client Service team know if you are expecting to receive international wires.) ACH Transfer Instructions (Standard ACH payments take 1-3 business days to settle. An ACH pull can take 2-3 business days, and a push can take 1-3 business days. Here is more information on Linked Account Transfers.) Void Check Template (for proof of account) You may also choose the "Deposit Funds" in the Move Funds dropdown once you have selected an account, and from there, you can: Link an external bank account : Linked Account transfers can take up to 5 business days to settle. Need help linking your account? We've got a handy guide on How to Link an External Checking Account. Deposit a check: Check deposits take 2-3 business days to clear, subject to risk-based monitoring (generally up to 6-7 business days). Deposits in excess of $15,000.00 in one business day may be subject to additional screening and delays in settlement. For more information, please visit our guide on How to Deposit a Check. Wire transfer: You can choose to fund your account by sharing your domestic or international wire instructions with the sender. If you are experiencing issues with expected payments, please know that Rho is unlikely to be able to track incoming payments. We recommend contacting the sending bank directly. However, we're happy to try to help with any issues you may have. Here is some information on Tracing Incoming Funds.

To print a receipt or confirmation page of a transaction you've created: Start by clicking on the Banking Tab from the toolbar on the left side of the screen, and the All Accounts page will display. From there, select the transaction you would like to print. You can also filter transactions by Date, User, Department, or Status, or search for a specific transaction. When you click on the transaction, a window to the right of your screen will open, displaying transaction details. You will see the Download Details button in the top left corner. Selecting this button will prompt you to download your transaction confirmation as a PDF. Once you save it to your computer, you can email it to your recipient or file it for later viewing.

If you have a scheduled recurring payment, you can easily cancel the next upcoming payment before it is released. From your Rho Banking tab, select the green View All button under Scheduled Payments. ( Note : this option will not appear if you have already selected a specific bank account under the All Accounts section). Once on the Scheduled Payments tab, you should be able to locate the next upcoming payment of that recurring transfer, and simply click the red cancel button on the right side of your screen.

Please be advised that a fee of around $20 – $45 will be deducted from your Rho account for any domestic wire payments that fail and are returned to your Rho account.

Yes, you can have your vendor set up ACH pulls from your account. To set this up with your vendor, you may provide them with your ACH instructions found here in your account. They can use your Rho account and routing number to pull funds from your account via ACH when your payments are due. Please use discretion before providing any banking information to your vendors. Please be sure your vendor is a trusted party. There are currently no restrictions on Rho's end, and vendor numbers do not require whitelisting to complete the pull. Please note that in some cases, Rho can support reverse Fed Wire as a vendor method for payroll providers. If you have a payroll provider that you wish to set up reverse Fed Wire capabilities for, please reach out to clientservice@rho.co .

FedWire Drawdown Rho supports FedWire Drawdown as a funding method for payroll providers. This option allows your payroll provider to initiate a wire transfer that pulls funds directly from your designated Rho account when payroll funding is due. When FedWire Drawdown Applies FedWire Drawdown may be a good fit when: Your payroll provider needs same-day or time-sensitive funding. The provider doesn’t support ACH debit functionality. You prefer the provider to automate funding by pulling funds directly instead of sending manual payments. This method is often used for payroll cycles with tight timelines or when guaranteed same-day settlement is required. Alternative Option If your payroll provider supports ACH pulls, you can share your Rho ACH details (available in your account) so they can debit funds using your routing and account number. For more information on ACH debits, visit: Can My Vendors Pull Funds From My Rho Account via ACH? Set Up FedWire Drawdown To set up FedWire Drawdown, email clientservice@rho.co with your provider’s name and the reason for your request. Our team will assist you in completing the setup.

No, domestic and international wires cannot be sent to vendors with PO Box addresses. We suggest using a different address for the business or sending funds via ACH or check. BSA (The Bank Secrecy Act) regulations require anyone sending a wire through their bank to provide a physical address for a beneficiary. It provides banks with one more piece of information in order to detect suspicious activity.