Customers can pay your Rho invoices by credit or debit card, in addition to Wire/ACH transfer and international wire.
Card payments are processed securely through Stripe, and funds are locked into your Primary Checking account.
Before you begin
To accept card payments, an Account Owner or Admin must first connect Stripe. Stripe completes verification, which may take a few business days.
Connect Stripe
Option 1: From Integrations
Navigate to Administration → Integrations.
Under Payment integrations, click Connect next to Stripe.
3. Click Set up account.
Option 2: Upon creating an invoice
If you're creating an invoice and want to enable card payments:
Navigate to the Payment collection section.
Select Accept credit cards.
Click Setup Stripe integration.
In the dialog that appears, click Setup account.
Once you've selected Setup account, both flows continue with the same setup process:
Complete Stripe's verification form with your business and beneficial owner information.
Submit your application for review.
Note: Your verification documents are submitted directly to Stripe and are never stored by Rho. Once your application is approved, card payments are automatically available on eligible invoices.
Stripe integration status
Your Stripe integration may display one of the following statuses:
Status | Description |
Pending | Stripe is reviewing your application. |
Action required | Stripe needs additional information before verification can continue. |
Connected | Card payments are ready to use. |
Failed | Your application wasn't approved. You can update your information and submit a new application immediately. |
Note: Approval decisions are made by Stripe.
Enable card payments on an invoice
When creating an invoice:
Complete your invoice as usual.
In Payment collection, select Accept credit cards.
Send the invoice.
When card payments are enabled:
Funds are deposited into your Primary Checking account.
Card payments count toward your daily card payment limit.
What your customer sees
When your customer opens the invoice, they'll be able to choose from the available payment methods:
Credit or debit card
Bank transfer
International wire
Customers can enter their card details or, on supported devices and browsers, pay using Google Pay:
Note: Your customer only pays the invoice amount.
Track card payments
After your customer pays by card:
The invoice is marked Pending payout while Stripe prepares the deposit.
Once the payout is initiated, the invoice status changes to Paid.
Funds may take additional time to appear in your account. For your first card payment, deposits may take up to two weeks while Stripe completes its initial review process.
Fees
Card payments are charged 2.9% + $0.30 per transaction. This fee is paid by your business. Your customer pays only the invoice amount.
Daily card payment limit
Card payments are limited to $10,000 per day across all invoices.
If you've reached your daily limit:
The card payment option won't appear on additional invoices until the limit resets.
Customers can still pay by bank transfer or international wire.
If you need a higher limit or a refund on a card payment, contact Rho Client Service. If a customer disputes a payment, our team will contact you if additional documentation is needed.
Frequently asked questions
Does Rho store my customer's card information?
No. Card information is collected and stored securely by Stripe and is never stored by Rho.
Who can connect Stripe?
Only Account Owners and Admins can complete the Stripe setup.
Why isn't the card payment option available?
This usually means one of the following:
Your Stripe integration isn't connected.
Accept credit cards wasn't selected on the invoice.
The invoice exceeds your remaining daily card payment limit.
My customer's card was declined. What should they do?
Card declines are issued by the customer's card provider. They can try another card or pay by bank transfer or international wire instead.
Can the fee be passed to the payer?
No, surcharging is not currently available.
What isn't supported currently?
Card payments are available for one-time, full-amount USD invoices only. You can pay partial payments, overpayments, recurring invoices, and non-USD invoices by bank transfer or international wire instead.
Need help?
If you have questions about accepting card payments, contact Rho Client Service at clientservice@rho.co or 855-743-8746.