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Restricted Countries and International Payment Types

Restricted Countries

Rho does not support payments to the following countries. For details and notes on specific categories and payment types, please reference the tables below.

General restriction:

All payments to and from these countries are unsupported. Owners from these countries are also ineligible to apply for an account (for more information, check out our article on ineligible locations).

CU

Cuba

IR

Iran, Islamic Republic of

KP

Korea, People's Democratic Republic

RU

Russian Federation

SS

South Sudan

SD

Sudan

SY

Syrian Arab Republic

VE

Venezuela, Bolivarian Republic

Code Value

CU

IR

KP

RU

SS

SD

SY

VE

International Banking Payment restriction:

AF

Afghanistan

BI

Burundi

BY

Belarus

BZ

Belize

BQ

Bonaire

AS

American Samoa

BV

Bouvet Island

CF

Central African Republic

CW

Curaçao

TD

Chad

Crimea

ER

Eritrea

IQ

Iraq

LY

Libya

CG

Congo (Republic of the Congo)

CD

Congo, Democratic Republic of the Congo

DJ

Djibouti

Donetsk and Luhansk People's Republic

TF

French Southern Territories

GU

Guam

GN

Guinea

PK

Pakistan

NG

Nigeria

GQ

Equatorial Guinea

MG

Madagascar

SZ

Swaziland

SO

Somalia

BL

Saint Barthelemy

MF

Saint Martin (French Part)

TM

Turkmenistan

PS

Palestine

JO

Jordan

IO

British Indian Ocean Territory

VE

Venezuela

TG

Togo

TK

Tokelau

SY

Syria

GS

South Georgia and the South Sandwich Island

YT

Mayotte

MM

Myanmar

KP

North Korea

SX

Sint Maarten

CM

Cameroon

YE

Yemen

ZW

Zimbabwe

Code Value

AF

BI

BY

BZ

BQ

AS

BV

CF

CW

TD

ER

IQ

LY

CG

CD

DJ

TF

GU

GN

PK

NG

GQ

MG

SZ

SO

BL

MF

TM

PS

JO

IO

VE

TG

TK

SY

GS

YT

MM

KP

SX

CM

YE

ZW

Exceptions:

BD

Bangladesh

BR

Brazil

CO

Colombia

EH

Western Sahara

TZ

Tanzania

QA

Qatar

PK

Pakistan

UA

Ukraine

Code Value

BD

BR

CO

EH

TZ

QA

PK

UA

Card Transaction restriction:

Card transactions originating from or directed to merchants in these countries are not permitted.

AF

Afghanistan

BI

Burundi

BY

Belarus

CF

Central African Republic

TD

Chad

CG

Congo (Republic of the Congo)

CD

Congo, Democratic Republic of the Congo

Donetsk and Luhansk People's Republic

MM

Myanmar

IQ

Iraq

ER

Eritrea

AL

Albania

AO

Angola

BA

Bosnia and Herzegovina

ET

Ethiopia

HT

Haiti

LA

Lao People's Democratic Republic

LB

Lebanon

LY

Libya

SO

Somalia

YE

Yemen

ML

Mali

Crimea

MR

Mauritania

ME

Montenegro

NI

Nicaragua

NE

Niger

NG

Nigeria

GN

Guinea

GW

Guinea-Bissau

GQ

Equatorial Guinea

UA

Ukraine

MK

North Macedonia

EG

Egypt

XK

Kosovo

PS

Palestine

PK

Pakistan

ZW

Zimbabwe

Code Value

AF

BI

BY

CF

TD

CG

CD

MM

IQ

ER

AL

AO

BA

ET

HT

LA

LB

LY

SO

YE

ML

MR

ME

NI

NE

NG

GN

GW

GQ

UA

MK

EG

XK

PS

PK

ZW

Industry Restrictions for International Payments

Currently, entities holding an account at Rho that fall under the following industries are not permitted to send international payments:

  • Weapons / military-grade security

  • Pawnbrokers

  • Political organizations

  • Precious metals and stones

  • Adult entertainment

  • Drug paraphernalia

  • CBD and related products

  • Carbon credits

  • Cryptocurrencies

  • Gambling

  • Ponzi / pyramid schemes

  • Firms involved in the servicing of illegal goods/services including but not limited to: counterfeit goods/trademark infringement, human trafficking, child labor, prostitution.

Additionally, please keep in mind that international payments sent to recipients in these industries may be rejected or subject to additional compliance screenings.

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The following instructions describe how to set up a direct integration between your Rho Account and your existing QuickBooks Online account. If you're interested in connecting Rho transactions via the QuickBooks Bank Feed, see instructions here . Note: this integration is only compatible with QuickBooks Online. For QuickBooks Desktop, you can download a CSV of transactions from your Rho account via these steps and upload them to QB Desktop). Once you are signed into the Rho platform, click Integrations in the navigation bar. Click the QuickBooks icon. Follow the login instructions to connect to your QuickBooks account. When finished, click Accounting in the navigation bar. Select the transactions you want to sync. Click the Sync button. When you connect QuickBooks to Rho, a new account is added to your CHART OF ACCOUNTS tab named RHO [Checking Acct#] , where [Checking Acct#] is the 10-digit account number associated with the linked Rho account. This is your primary account and is required for automatic account reconciliation. You can rename this account, but integration between your Rho account and QuickBooks will not work if the account is deleted. What information can I view in the Accounting Tab? Once you have connected QuickBooks to Rho, use the Accounting Tab in the Rho platform to manage mapping rules, view transactions, and make necessary changes. The Accounting Tab includes two subsections Dashboard and Mapping Rules. Learn more about what you can view in the Dashboard here and about what you see in the Mapping Rules here. Important Integration Notes Syncing with your QuickBooks account is a manual process. Each time you want to reconcile your Rho Account in QuickBooks, you must click the Sync button. However, you can set up automatic recurring syncs by going to the settings tab within your accounting workflow and setting a recurring sync.

General Rho Information

How Do I Contact Support?

When you contact Rho support, you reach a real human — 24/7, on every account, at no cost. No phone trees, no paywalled support tiers. Phone: 1 (855) 743-8746 — that's 1-855-7-GETRHO Email: clientservice@rho.co Live chat: log in to Rho (web or mobile app), click Help in the lower left, and select 24/7 live support Every channel is staffed around the clock, every day of the year.

Cards

How to Add Your Rho Card to your Digital Wallet

Your virtual & physical Rho cards can now be added to your Apple or Google Wallet for a quick, contactless, and secure way to pay. Note: Currently, we don't support adding Rho cards to WeChat. Set up is simple - follow the steps below to get started: Apple Wallet Go to your Wallet app and click the + button in the right-hand corner. Select the Card Type “Credit”. Hold your Rho physical card's chip near your device or place it directly on the screen. For a virtual card, choose the “Enter Card Details Manually” option to add your card. Verify your card details are correct and enter your 3-digit CVV security code. You should notice the "Card Added" confirmation after a few moments. For your added security, you may be asked to verify your Rho Card account via two-factor authentication by “Text Message”, “Email”, or "Authenticator App", if you have set it up. A six-digit code will be sent to your email address, phone number on file, or the Authenticator App, enter your code in the field provided. Your Rho Card is now active in your Apple Wallet and ready to use at contactless point-of-sale terminals that support Apple Pay. For more information, see Apple’s support document . How to use your Rho Card in Apple Pay at a contactless point-of-sale terminal Select your Rho Card via the Apple Wallet app. Double-click the right-hand button on the side of your iPhone when near a contactless point-of-sale terminal. Verify your identity using Face ID or your Passcode. You will now be prompted to hold your phone near the contactless reader. Hold near the reader until the purchase has been completed. Google Wallet Your virtual & physical Rho cards can now be added to your Google Wallet on your Android device for a quick, contactless, and secure way to pay. Set up is simple - follow the steps below to get started: Open your Google Pay (GPay) app on your Android device and click the image of a card in the right-hand corner. This will open a screen that shows you all the cards you have linked to your wallet. Select “Add a Card” at the bottom of the screen. Select the Payment Method “Credit or debit card.” Take a picture of your Rho physical card or the virtual card in your Rho dashboard. Your phone will recognize your card details and then you must enter your 3-digit CVV security code. Alternatively, you may enter your card details manually. Make sure your address, ZIP code, and phone number match your settings in your Rho account. The address should be your organization’s billing address. Press Save. Review Rho’s Terms & Conditions and click “Accept & continue.” For your added security, you may be asked to verify your Rho Card account via two-factor authentication by “Text Message” or “Email.” After you receive your six-digit verification code by text or email, enter it and click Submit. Your Rho Card is now active in your Wallet and ready to use at contactless point-of-sale terminals that support Google Pay. For more information visit the Google Pay Help Center

Mobile App

How to Upload a Receipt in the Mobile App

You can add receipts to all Rho Card transactions within the app ( in addition to desktop, email, and SMS uploads ). To add a receipt, open the Rho app and tap on the transaction requiring a receipt. In the Attachments section, click "Upload Receipt" and choose one of the following options: Select an image from your camera roll Take a photo of your receipt using your camera Select and upload a file Note: Be sure to include any applicable tip amount on your receipt. In the transaction details window, you can also add departments, labels, and notes to your transaction.