If you ever notice suspicious account or card activity, our Client Service team is available 24/7 to help. Reach us at 855-7-GETRHO (855-743-8746) or send an email to clientservice@rho.co.
We also proactively monitor your account and send alerts when something looks unusual, so you are never on your own when it comes to security.
Alerts You May Receive:
Unrecognized card transaction
Suspicious login or new user alert
Unrecognized card transaction attempt alert
You may receive alerts about card activity that our security engine has flagged as unusual. These notifications will prompt you to confirm whether you recognize the activity.
If you select 'Yes, Unblock the merchant', the transaction will proceed as normal.
If you select 'No, Cancel the Card', the affected card will be automatically canceled, and a new card will be issued.
If you did not receive an alert but notice a transaction you do not recognize—or you are simply unsure about a charge—you can contact our team to review it together. Be prepared to share the last four digits of the affected card and the transaction ID (if available). This information helps us investigate the activity and guide you on possible dispute options.
Suspicious login or new user alert
If a new login is detected on your account or if a new user is added, you may receive an alert about this activity. These notifications are designed to help you quickly flag if the login or user addition is unexpected.
If the alert is unfamiliar, please contact our Client Service Team immediately to report suspicious activity.
If you do not receive a notification but believe someone may have accessed your account improperly, please contact our team with details (for example, time of day, IP/location concerns, or unexpected behavior in the account).